Your Privacy Is Our Priority

22bte ("we", "our", or "platform") provides a safe and reliable service for online gaming users in Bangladesh. When you use our website, open an account, play games, or make payments — some of your personal information reaches us.

This privacy policy ("Policy") tells you what information 22bte collects, the purposes for which it is used, how long it is retained, and what rights you have regarding your information. This Policy applies to our website, mobile version, and all related services.

By creating an account on the 22bte platform and beginning to use our services, you are considered to have agreed to the terms of this Policy. If you do not agree with this Policy, please refrain from using our services.

2.1 Information You Provide Directly

When you register with or manage an account on 22bte, the following information may be collected:

• Identity Information: Full name, date of birth, nationality.
• Contact Information: Email address, mobile number.
• Identity Verification Documents: National ID card or passport details (as part of the KYC process).
• Payment Information: bKash, Nagad, Rocket, Upay, or bank account numbers — used solely to complete transactions.
• Support Communications: The content of messages sent when you contact us.

2.2 Automatically Collected Information

When you use our platform, certain information is collected automatically:

• Device & Connection Information: IP address, browser type and version, operating system.
• Usage Information: Pages viewed, links clicked, session duration.
• Transaction History: Records of deposits, withdrawals, and gaming activity.
• Cookies & Similar Technologies: Used for session management and service improvement.

22bte uses your information only for specific and legitimate purposes. Those purposes are detailed below:

1. Account Creation & Management: Opening your account, verifying your identity, and ensuring secure login.
2. Service Delivery: Managing gaming features, bonuses, promotions, and other services.
3. Financial Transaction Processing: Completing deposit and withdrawal requests and verifying payments.
4. Customer Support: Resolving your questions, complaints, and issues.
5. Fraud Prevention: Detecting unusual activity and maintaining platform security.
6. Legal Compliance: Adhering to applicable legal requirements and fulfilling requests from authorities.
7. Responsible Gaming: Identifying problematic gaming behavior and providing assistance.
8. Service Improvement: Enhancing our platform, user experience, and technical infrastructure.

22bte does not sell or rent your personal information to third parties. However, information may be shared in specific circumstances:

4.1 Service Provider Partners

We use trusted third-party services to handle activities such as payment processing, identity verification, technical support, and customer service. These parties receive information only to complete specific tasks and are bound to comply with our privacy policy.

4.2 Disclosure for Legal Reasons

If required by legal obligation, court order, or a legitimate request from a government authority, 22bte may provide your information to the relevant authority.

4.3 Business Transfers

In the event of a business merger, acquisition, or asset transfer, user information may be transferred. Should such a situation arise, we will notify you in advance.

4.4 With Your Consent

If we need to share your information for any reason not mentioned above, we will obtain your consent first.

Cookies and similar technologies are used on the 22bte website. Cookies are small text files stored in your browser.

5.1 Essential Cookies

Without these cookies, the platform cannot function properly. They are essential for maintaining login sessions, ensuring security, and saving your preferences.

5.2 Functional Cookies

These cookies are used to remember your language preference, device type, and other personalization settings.

5.3 Analytics Cookies

These cookies are used to analyze user behavior in order to evaluate and improve platform performance. Data collected is generally aggregated and anonymized.

You can disable cookies from your browser settings. However, doing so may limit some features of the platform.

22bte places the highest importance on the security of your information. We apply industry-standard technical and operational security measures:

• SSL/TLS Encryption: All data transmission occurs through encrypted channels.
• Secure Data Storage: Stored information is kept in encrypted databases.
• Access Controls: Only authorized personnel can access the relevant information.
• Regular Security Audits: Regular vulnerability assessments and security tests are conducted on the system.
• Two-Factor Authentication: An additional verification layer is used for sensitive actions.

Please note that complete security on the internet cannot be guaranteed. We make every effort, but no technical measure is 100% impenetrable. Keeping your account password confidential is your own responsibility.

22bte retains your personal information only for as long as it is necessary. Retention periods are determined by:

• Active Account Data: Complete information is retained for as long as the account is active.
• Closed Account Data: Even after an account is closed, information may be retained for a specified period for legal obligations, dispute resolution, and fraud prevention.
• Transaction Records: Records of financial transactions may be retained for an extended period in accordance with legal requirements.
• Analytics Data: Aggregated and anonymized analytics data may be retained indefinitely.

You have the following rights regarding your personal information:

To exercise any of these rights, please contact our support team. We will verify and process your request appropriately. In some cases, it may not be possible to fulfill all requests due to legal obligations.

22bte's services are intended solely for individuals aged 21 or older. We do not knowingly collect information from any minor.

Age is verified during the registration process, and if an account holder is found to be a minor, that account will be closed immediately and all associated information will be deleted.

If you become aware that a minor has registered on 22bte, please notify our support team.

For the purpose of providing services, your information may be processed or stored on servers located outside Bangladesh. In such cases, we ensure that:

• The receiving party applies adequate data protection measures.
• The security of information is ensured through data protection agreements.
• Information is used only for the purposes described in this Policy.

22bte may revise this privacy policy from time to time. When changes are made:

• The updated policy will be published on this page.
• A notice will be sent to the registered email address for significant changes.
• The date of the change will be updated at the top of the page.

Continued use of the platform after changes are made will be considered as your agreement to the new policy. We therefore recommend reviewing this page regularly.

22bte believes that responsible gaming and data protection are complementary to each other. We use information related to your gaming behavior to:

• Identify problematic gaming patterns and provide necessary support.
• Manage self-exclusion and limit-setting features.
• Evaluate the effectiveness of responsible gaming tools.

Information collected for these purposes is never used for marketing or any other commercial purpose. To learn more about responsible gaming, visit our Responsible Gaming page.

If you have any questions about this privacy policy, wish to exercise any rights regarding your information, or want to submit a complaint, please contact us:

• Live Chat: Available 24 hours a day, 7 days a week.
• Email: [email protected]
• Language: Support is available in both Bengali and English.